what should I do if I get an error message every time I try to download an anti-virus?

Every time I try to download an anti-virus, I get an error message. I have tried AV Pro, Norton Anti-virus. The download goes fine, and then when I try to install I get an error. What can I do? Why am I getting an install error, even with different programs?
First I get a separate box that opens for Norton Anti-virus and says that access is denied.
If I do have malware, what do I do to erase it?

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6 Responses to “what should I do if I get an error message every time I try to download an anti-virus?”

  1. Who Dares Wins said:

    You do not say what type of error message you get: You might not have administrators rights to install for example. If this is not the problem, try booting in Safe Mode and installing again. If that works I would suggest that you are infected with malware that is preventing the installation.

    Who dares wins.

  2. topdn said:

    What is the error message?
    Help us to help you

  3. Colinc said:

    If you don’t tell us what the error message is we won’t tell you what it means. Mainly because we can’t without correct information.

  4. LUZR said:

    restart your computer.

  5. AmandaKerik said:

    Let me cover a whole bunch of issues with this one, ok?

    Here’s my Computer Cleaning list (feel free to print this out):

    In order to install security software without any hassles, you’ll need to boot into safe mode:
    Restart your computer and tap the F8 key until a menu appears.
    (The F8 key is in a row along the top of your keyboard)

    If you have an anti-virus that’s broken / not up-to-date you need to uninstall it:
    To uninstall a program: Click on “Start”, “Control Panel”, “Add/Remove Programs”

    Still with me? Good!

    Download and install the following programs *in safe mode*:
    Viruses and spyware tend to go hand in hand:
    Anti-virus:
    AVG – http://free.grisoft.com/doc/5390/lng/us/tpl/v5#avg-anti-virus-free – This will remove a lot of viruses.
    If you’re willing to pay money, the best anti-virus is “Kaspersky” – http://www.kaspersky.com/

    Anti-spyware:
    Spybot Search & Destroy – http://www.spybot.info/en/mirrors/index.html
    Make sure to do the “Immunize” part too!

    While we’re cleaning up your computer, grab:
    Ccleaner – http://www.filehippo.com/download_ccleaner/ – it finds the crud in your computer and cleans it out (history files, shortcuts that don’t go anywhere, missing file associations, etc).

    And everyone needs a firewall. The one with Windows just doesn’t cut it anymore.
    Zonealarm (free) – http://www.zonelabs.com/store/content/company/products/znalm/freeDownload.jsp

    All of these programs are free, virus and spyware free and highly rated.

    Still with me? Awesome!

    All of these programs need to scan / update at least once a week. Some you have to start up yourself (spybot s & d, ccleaner), others will do it automatically (zonealarm, avg).

    The last piece of advice I’ll give you is to STOP using Internet Explorer – it’s letting in viruses and spyware.
    Download, install and use Firefox – http://www.getfirefox.com/ – right from the start it’s faster, safer, blocks spyware, blocks pop-ups…
    With an add-on Adblock Plus – https://addons.mozilla.org/firefox/1865/ – you’ll rarely ever see another ad again.

    I know this is a lot to handle, but if you print it out and follow it step by step, you’ll be fine.
    If you get stuck, let me know (most libraries have internet access if your computer’s unusable at the time)

  6. Mauro Heimbuch said:

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