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Computer has virus and won’t let me download an anti-virus or scan or update windows, what can i do?

my computer restarts by itself and explorer shuts down. my computer has a virus and i try to download every anti-virus and it just doesn’t let me. I have no clue what else to do.

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27 Responses to “Computer has virus and won’t let me download an anti-virus or scan or update windows, what can i do?”

  1. thumper393 said :
    October 17th, 2010 at 6:54 pm

    when my comp gets virus i just wipe the whole lot….when u first got it you shud have made backup disk….iff u did , just wipe whole comp then install your backup disk onto it, thats what id do,…. iff you didnt make disk you could try making one or just satrt alll over again ??? good luck x

  2. J.T. said :
    October 17th, 2010 at 7:07 pm

    buy an anti virus cd which cleans all the stuff in your computer that are not needed . hope this helps 😉

  3. Alex said :
    October 17th, 2010 at 7:46 pm

    When you download anti-virus software online it may cause a virus be sure not to download anything from any site you dont know of and you dont trust

    Last time i downloaded a movie online turned out to be a virus had to buy another computer

  4. GearAz said :
    October 17th, 2010 at 8:31 pm

    If are willing to spend Purchase Avira or Kasperksy Internet Security or ESET Smart Security 4.

    Download it from a different machine.

    In the mean time download this tool since you are not sure about the virus. Stinger Tool. http://vil.nai.com/vil/stinger/default.aspx

    Run this Tool on Safe mode – Press F8 when you restarting PC.

    It should detect a whole load of virues.

    Now Install the Anti Virus you have bought and Do a full Scan.

    Let me know how it goes, email me if you need additional information.

  5. Murzy said :
    October 17th, 2010 at 9:26 pm

    boot into SAFE MODE and then run your AV program or run an AV program from your CD. if all esle fails, run your original disks and it will wipe out everything and bring it back to factory settings.

  6. Agnostic.Boy said :
    October 17th, 2010 at 10:10 pm

    Just reinstall windows. Before that back up your data. Download a free antivirus like Avast or Avira but not AVG after installing your windows. Scan then.

  7. Trailerpark Pirate said :
    October 17th, 2010 at 10:48 pm

    >>>>(Go directly to plan B)<<<< >>>>(Battle Plans to Kill All Types Of Malware for Free!)<<<< There's allot of malware everywhere these days and it's hard to avoid catching a bug from time to time.(WARNING) Do not start deleting stuff! "You will do more harm than good"! To help those that aren't to familiar with battling viruses I put together this simple plan of attack that anyone can do in a couple of hours or less depending how bad your computer is infected? >>>>(PLAN A)<<<< If your computer isn't froze up and you can still access the internet and do downloads watch this video on "How to kill viruses yourself for free" and follow the simple directions? (Video)>>:http://www.youtube.com/watch?v=8Ah3efRdWes&feature=channel_page
    (Downloads)
    1.http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

    2.http://download.cnet.com/SuperAntiSpyware-Free-Edition/3000-8022_4-10523889.html

    3.http://download.cnet.com/Avira-AntiVir-Personal-Free-Antivirus/3000-2239_4-10322935.html

    >>>>(PLAN B)<<<< If your computer is froze up and won't let you download and use anti virus programs? Avira just put out a free rescue CD that you can download and burn on another computer.All you have to do than is stick it in the infected computers drive and reboot, I like videos better than explaining it in print so here's another one to explain in detail how to do this! (Video)>>:http://www.youtube.com/watch?v=N4lTAgDH9pw&feature=channel
    (Download)
    1.http://www.free-av.com/en/tools/12/avira_antivir_rescue_system.html

    >>>>(PLAN C)<<<< Go to my blog and check out the article on how to kill viruses properly! (BLOG)>>:http://grizzom.blogspot.com/
    When your done killing your bug you need to clean up your startup menu and get your computer back to running like the day you bought it! You guessed it another video (~:http://www.youtube.com/watch?v=rbSwtNiBx5A&feature=channel_page

    Download and use CCleaner its a great program and it’s also free! (Note) In CCleaner go in “Tools” and you have easy access to the startup menu!
    1.http://www.filehippo.com/download_ccleaner/

    >>>>(PLAN D)<<<< If plan A,B or C didn't solve your problem than you need to backup all your personal files,drivers and programs and do a fresh install of your operating system and that's another story and shouldn't be attempted by a novice? Click my name under my avatar and drop me an email and I'll walk you through it?

  8. Aj said :
    October 17th, 2010 at 11:02 pm

    so im assuming you can actually get on your computer, if you can do a system recovery, go to control panel>system and maintainance>then restore it back to a point you know it was working right. i would also then restart the computer and get into advanced start up options by fressing F8 and start in debugging mode. if that dosnt work your last option would be to put your OS cd in and go trom there, you shouldn lose any data unless you choose to wipe the whole thing! gimme an update

  9. Sir Cairo said :
    October 17th, 2010 at 11:50 pm

    Use another PC, like your friend’s or something. Using the borrowed PC, download Microsoft Malicious Software Removal Tool and save it in a removable device. Install it then on your PC.

    Or, if you like, using still your borrowed PC, download whatever crap you can using it.

    Or, use online scanners to scan your PC.

    If none work, reinstall the OS.

  10. Bree said :
    October 18th, 2010 at 12:04 am

    Could I really be the first to give you a good answer instead of the rubbish you’ve gotten?

    Since it’s obvious you can’t do much on your PC, I would suggest you find someone else with access to the internet, get a flash drive and go to download.com
    On download.com load up on some programs like:
    Avast
    Malwarebytes Antimalware
    Spybot search and destroy
    HiJackthis
    Spyware blaster

    To name a few….
    Just save the EXE’s that you download into your flash drive.
    Then take the flash drive back to your PC, if you can get it to boot up and stay up long enough, install those programs to your PC and start running them.
    Also, once done, run Avast, and make a boot time scan. Restart your PC and it will run the virus scan before your PC boots all the way up. It will just be some text and say it’s scanning so don’t be alarmed. That should help you enough to get your PC cleaned, and if I were you, I’d go ahead and back up all important things and just reformat (I religiously reformat every 4 months, as it is).

  11. ~o0o~ said :
    October 18th, 2010 at 1:04 am

    since you don’t have much knowledge even to get rid of that virus, i better recommend you to get a computer technician to do it for you rather than installing a lot of protections on the PC as advised by another user. a computer doesn’t need a lot of softwares for protection, it only needs to much careful in using.
    *i’m using only one PC protection and been using this for years but never encountered such kind of problem.

  12. mr.grumpygit said :
    October 18th, 2010 at 1:24 am

    Follow the instructions in the link below and a trained analyst will give you help removing any infections that you have for free and give you advice on staying safe in the future.
    http://www.tnthelpforum.com/viewtopic.php?f=60&t=834

  13. Y@hOO!! Answer!ng M@(h!ne!!!! said :
    October 18th, 2010 at 1:59 am

    Better backup the data and format the computer.

  14. lyonsinc1 said :
    October 18th, 2010 at 2:26 am

    I am going to tell you to go to bleepingcomputer.com and scroll down to how to remove Spyware Protect 2009,click on that then on next page click tools needed for removal as you scroll down a little,you will have to click on download and follow the procedure.This is only way to get the tool fast and use it.Good luck.

  15. C-bug said :
    October 18th, 2010 at 3:05 am

    It certainly sounds like you have been infected with some kind of malware. Whenever you suspect you have an infection, there are several things you must do. Unfortunately, if you find one infection, it is highly likely you have another one. A virus, trojan or worm are all different types of infections/malware and the good news is there are some great FREE programs that can help you.

    First, clean up (delete) your cookies, temp files and temporary internet files. I prefer to use Ccleaner to do this, rather than the built-in DISK CLEANUP, as I feel it does a much more thorough job – for example, it will clean out the index files on your next reboot.

    If you want to use Disk Cleanup, you can find it if you:
    – Double-Click on My Computer to open it up
    – RIGHT-click on your C: drive
    – Choose PROPERTIES and then click on the DISK CLEANUP button
    – When done, reboot your computer.
    Delete these files daily or run Ccleaner every day right before you shut your computer down.

    2 – You must have a good anti-virus program.
    -AVG Free
    -Avast
    -Avira
    are three excellent anti-virus programs. You can’t go wrong in choosing any one of these.

    3 -Since NONE of the anti- spyware or anti- adware programs are 100 percent accurate in finding and removing spyware, you need at least two programs which you will run one after the other, not at the same time.

    There are some excellent free ones:
    – Spybot, Search and Destroy
    – Ad-Aware
    – Spyware Blaster
    – Superantispyware
    – Malwarebytes

    You will need to download, install, update (and IMMUNIZE in Spybot) and run them, one at a time. Be careful with the NAME of these programs – there are “look-alikes” with very similar names, that are in fact spyware themselves! Reboot after you install each one!

    After this current infection is cleared up, be sure to run both of the above programs at least once a week if you are on the internet frequently and/or like to download music or files.

    NOTE: Some infections prevent your from downloading the above programs. You may have to use a clean computer to download the programs and copy them to a thumb drive or CD. Then transfer the install files to the infected computer and run.

    –Occasionally you will not be able to run these programs without being in SAFE MODE. To get there, reboot your computer and tap the F8 key, repeatedly until a menu comes up. You want to choose SAFE MODE WITH NETWORKING.

    4 -You should also have a good firewall to help protect your computer. Zone Alarm makes a totally free version (watch you don’t download the 30-day free trial of the paid version). You can download this from the manufacturer at zonelabs dot com

    5 – If the above programs are unable to completely get rid of your problem, you will need to turn off SYSTEM RESTORE, reboot your computer and scan again with the anti-virus program and the anti-malware programs and reboot again. Once you are sure the infection has been removed, go back and turn on SYSTEM RESTORE.

    HTH : )
    Good luck!

    PS – Most of the above programs can be found at http://www.download.com

  16. wiseman said :
    October 18th, 2010 at 3:38 am

    To Remove Virus in you Computer First Use Manual steps to turn off on System Restore
    Steps to turn off System Restore

    1. Click Start, right-click My Computer, and then click Properties.
    2. In the System Properties dialog box, click the System Restore tab.
    3. Click to select the Turn off System Restore check box. Or, click to select the Turn off System Restore on all drives check box.
    4. Click OK.
    5. When you receive the following message, click Yes to confirm that you want to turn off System Restore.

    Then After Restart you Computer Safe Mode with Networking How To Restart? To get into the Windows Safe Mode with Networking computer is booting press and hold your “F8 Key” which should bring up the “Windows Advanced Options Menu” as shown below. Use your arrow keys to move to Safe Mode with Networking and press your Enter key. Then Download Update Use Malwarebytes’ Anti-Malware Press This Link http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?tag=contentBody;mostPopTwoColWrap&cdlPid=10997763

    To Remove Virus Download and Scan Use Super Antispyware Press here http://www.superantispyware.com/

    To Remove Virus Download and Scan Use Norman Malware Cleaner Press here http://www.norman.com/Virus/Virus_removal_tools/24789/

    After Finish Remove Virus Restart You Computer To Be Normal Then After Turn On System Restore.Steps to turn on System Restore

    1. Click Start, right-click My Computer, and then click Properties.
    2. In the System Properties dialog box, click the System Restore tab.
    3. Click to clear the Turn off System Restore check box. Or, click the Turn off System Restore on all drives check box.
    4. Click OK.

    After a few moments, the System Properties dialog box closes.
    Restart you Computer.

  17. jean ann j said :
    October 18th, 2010 at 4:07 am

    First check all of your plug ends and connections. Can you get to google? If you can, type in your search bar google free pack. See if you can download what is there. They are free. Spydoctor will block their blocks, if you have a virus, like the sasser worm. I downloaded spydoctor first. It is safe to download there. The lastest Norton might be good. Google is giving it.

    And if you can, and this does not remove what ever you have, symantec has a removal tool. This worm comes from a port. A person uses numbers by random and outs it in. Fire walls keep hackers out.

    You need a good firewall.

  18. Don said :
    October 18th, 2010 at 4:09 am

    boot and at the same time tap the F8 key when the options screen appears choose safemode with networking then go to Safety.Live.com that is Microsoft’s online virus scanner there are three scans use all three

  19. Assassin said :
    October 18th, 2010 at 4:47 am

    Re-Install windows.

  20. misca c2005 said :
    October 18th, 2010 at 5:32 am

    That means you have confiker worm on your computer.In this case you will not be able to download or install any anti virus software because the worm will not let you to do that.The only solution that can help you is to try to install smithfraudfix and run it in safe mode, http://www.wiki-security.com/download/SpyHunter-Scanner87311p2s12.exe this is the download link try to download on infected computer.If this don’t work you will have to erase everything and reformat your computer reinstallig windows.

  21. YoBro said :
    October 18th, 2010 at 6:05 am

    If you have a very good friend that will let you use their computer for about 15 minutes… you can go to the Avira web-site from their machine and download and burn the Avira “Rescue Disk’. You can then place the CD into your computers CD/DVD drive and reboot. It should reboot right onto the disk before Windows loads (before the virus becomes active) and it will update itself and do a boot-time scan.

    This should fix up right up…

    Look here:
    http://www.free-av.com/en/products/12/avira_antivir_rescue_system.html

    GOOD LUCK !!!

    P.S. Sounds like you may have picked up a variation of the “Conficker” virus or something very similar …

  22. AMANAT said :
    October 18th, 2010 at 6:43 am

    Start your computer when BIOS window appears press F8, choose safe mode with internet… then your PC will start in safe mode then try to download some software from c.net freedownload.com 1. Superantispyware. 2. Malware bytes. 3. spybot search & destroy. 4. sy firewall. 5. Avira. 6. advance system care. 7. glary utilities. then run these software one by one the last two software are meant to use daily to maintain the PC. If you can not download these in safe mode then use other PC and download these software and run in your own PC. Download Windows defender also.

  23. ilknur K said :
    October 18th, 2010 at 7:16 am

    First Turn off System Restore Steps to turn off System Restore

    1. Click Start, right-click My Computer, and then click Properties.
    2. In the System Properties dialog box, click the System Restore tab.
    3. Click to select the Turn off System Restore check box. Or, click to
    select the Turn off System Restore on all drives check box.
    4. Click OK.
    5. When you receive the following message, click Yes to confirm that you
    want to turn off System Restore.

    Then After Restart you Computer Safe Mode With Networking how to Restart?
    1. Log out and reboot your machine.
    2. When the machine starts the reboot
    sequence, press the F8 key
    repeatedly.
    3. Select Safe Mode with Networking from the resulting menu.
    4. When the log in screen comes up, log in as Administrator. By default,
    Administrator has no password.
    5. The machine will continue booting, but the Windows desktop will look
    different. In The Safe Mode With Networking Then Download and Scan By Using
    Norman Malware To Remove Virus Press here
    http://majorgeeks.com/downloadget.php?id=5450&file=1&evp=6980e63d4e482f0670e991265b3250e7

    6. To Remove Virus in you Computer Download and Scan By Using Both Super Anti-Spyware Press here http://www.superantispyware.com/
    And Malwarebytes’ Anti-Malware Press here http://www.download.com/3001-8022_4-10804572.html?spi=fb0ff4862fe5064a5a0a91a28a3fbe34

    7. After Remove Virus in you Computer Turn On system Restore Steps to turn on
    System Restore

    1. Click Start, right-click My Computer, and
    then click Properties.

    2. In the System Properties dialog box, click the System Restore tab.
    3. Click to clear the Turn off System Restore check box on all drives check
    box.
    4. Click OK.

    After a few moments, the System Properties dialog box closes Then
    Restart you Computer.

  24. Big Lance! said :
    October 18th, 2010 at 8:03 am

    okay, this will work! promise! i had the same problem recently.

    1. get a disk
    2. go to a friends computer, download http://www.avg.com antivirus on your disc, save it. take the disc and hold onto it as your going to use if for your computer.
    3. power on your infected computer, as its powering up, tap the F8 key repeatedly until you see the safe mode appear, then click it. youll be operating in safe mode.
    4. then put in your disc and download your http://www.avg.com antivirus program. once its finished loading in safe mode, run it! run the virus scans and after 10 mins or so, it will have wiped out all viruses! at the end of the avg virus scan you will see the infected files listed. then click ” remove unhealed files” by this time your infected files will be in a virus vault on your AVG program and quarantined. the key is too look at how many files are listed as infected? once your at zero, you should be fine! AVG removes those infected files completely. once the scans remove them, you can re run the virus scan again just too make sure you have ZERO infected files. your computer should be working properly at this point, and your windows should be opening and closing just fine! i would turn off your computer after the viruses have been removed and power it up, this will reset everything and you should be good to go!!!

  25. ☺☻♪±╖░█║«▓╦♫♣╫↑═ said :
    October 18th, 2010 at 8:40 am

    you might have download a REALLY REALLY bad fake virus protector such as:

    antivirus 2008 or 2009
    XP defender
    XP antivirus

    you can get someone to get a remover for that fake protector or just BUY A FUCKING MAC YOU STUPID BITCH!

  26. Scotty Bernasconi said :
    November 8th, 2011 at 10:00 am

    2. Good post over again. I am looking forward for more updates.

  27. Lindsay Parente said :
    January 9th, 2012 at 12:45 am

    Sup there administrator, I absolutely wanted to give a quick observation to say that in fact I enjoyed your specific blog post. Thanks!




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