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My computer is under virus attack, and I can’t run the anti-virus software. What should I do?

I am a Chinese and my computer is running on Windows XP Simplified Chinese version. The virus surely recognizes Chinese words for “anti-virus software” bacause every time I type in such words in Google, the whole page shuts down. And I can’t run the anti-virus software so that I can’t kill the virus. I suspect that it is an adware, because certain webpages just pop up suddenly from time to time. Can anyone tell me what I should do now?

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9 Responses to “My computer is under virus attack, and I can’t run the anti-virus software. What should I do?”

  1. prr said :

    Boot into Safe Mode. When Windows first turns on (before you see anything on the screen) hit the F8 key repeatedly. If you need to update your antivirus and antispyware, select Safe Mode with Networking, otherwise, just select Safe Mode. When Windows boots, run a scan.

    You need both antivirus and antispyware. If you don’t have the latter, you can get a free copy of Windows Defender (made by Microsoft) to get your computer back to normal. http://www.microsoft.com/windows/products/winfamily/defender/support.mspx

  2. [email protected] said :

    Take it to ye nearest computer shop. Cheaper option, backup all data and boot it off a cliff

  3. ♥α&ΗμτΘ&Η m!&Hrα♥ said :

    An adware can’t be powerful enough to disable your antivirus. It could be some other type of malware – so I’ll recommend you to get a free antimalware program like A-squared Free, update it and scan your computer :
    http://www.emsisoft.com/en/software/free/

    Or you could do an online scan-and-remove, like the HouseCall from Trend Micro:
    http://housecall.trendmicro.com/

    🙂

  4. i♥u2 said :

    Try this freeware.

    No registration and installation required.

    Norman Malware Cleaner is a Norman program utility that may be used to detect and remove
    more than 2,000,000 malwares.

    By downloading and running the program below it will clean an infected system completely:

    kill running processes that are infected
    -remove infections from disk (including ActiveX components and browser helper objects)
    -reveal and remove rootkits
    -restore correct registry values
    -remove references created by malware in hosts file
    -remove windows firewall rules for malicious programs

    You just need to click and run the program.

    http://www.norman.com/Virus/Virus_removal_tools/24789/

    Use another PC to download Malware Cleaner to an USB pen drive.
    Boot up your infected PC in safe mode (press F8 during start up)
    Plug in your USB pen drive and run Malware Cleaner to clean your PC.

  5. elven child said :

    format hard drives and reinstall windows. that will help for sure.
    you can also download antivirus or antispyware on a friend’s computer and put the install on cd or thumbdrive and bring it on your computer this way.

  6. SecurityExpert said :

    Download and run spyware removal tool called smitfraudfix from http://www.geeksjunction.com/technical%20support/smitfraudfix.htm to remove homepage/browser hijacker from the computer.

  7. Chelsea G said :

    I found this site is pretty easy, software, the top registry cleaner used among experts and computer professionals RegDefense http://www.regdefensereview.com/

  8. kty said :
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